FAQ
We’ve put together answers to some common questions to make your shopping experience with Orlure simple, clear, and hassle-free.
Where is Orlure located?
Orlure operates within the United States. Our business address is:
296 Clifton Pl, Brooklyn, New York 11216, United States
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States. No minimum purchase is required.
How long does delivery take?
- Order Processing Time: 1–2 business days (Monday to Friday)
- Shipping Time: 5–7 business days
Estimated total delivery time: 6–9 business days
Please note that delivery times may vary slightly due to external factors like carrier delays or peak seasons.
Will I receive an order confirmation email?
Yes. Once your order is successfully placed, you will receive a confirmation email with all your order details.
Do you provide order tracking?
Yes. After your order is shipped, you will receive a tracking number via email.
Tracking details are usually available within 24–48 hours after dispatch.
What is your Return Policy?
We offer a 30-day return window for eligible items. For full details on return conditions, eligibility, and the process, please refer to our Return & Refund Policy page.
How can I request a return?
To start a return, simply contact us at support@orlure.store and include:
- Your order number
- The reason for your return
Our team will guide you through the next steps.
Are there items that cannot be returned?
Some items marked as final sale may not be eligible for returns. Any such conditions will always be clearly mentioned on the product page before purchase.
Customer Support
For any questions, our support team is ready to assist:
Address: 296 Clifton Pl, Brooklyn, New York 11216, United States
Phone: +1 438 619-5732
Email: support@orlure.store
We are committed to providing prompt and friendly support to make your shopping experience smooth and enjoyable.